1. Delivery Areas
We offer delivery services within South Africa. We strive to reach as many locations as possible, but please note that some remote areas may have limited or no delivery coverage. During the checkout process, customers can enter their address to check for availability and determine if we can deliver to their location.
2. Delivery Methods and Timeframes
We offer various delivery methods to accommodate different customer needs. The available delivery methods may include standard delivery, express delivery, or any other options determined by our store. The estimated delivery timeframes for each method will be provided during the checkout process, and they may vary based on the destination and the selected delivery method.
3. Order Processing Time
We aim to process and dispatch orders as quickly as possible. Orders are typically processed within 24 hoursafter receiving payment confirmation. Please note that the processing time may be subject to change during peak seasons or due to unforeseen circumstances. We will make every effort to notify customers of any potential delays.
4. Shipping Rates and Charges
Shipping rates and charges are determined based on factors such as the destination, package weight, and the selected delivery method. The applicable rates will be clearly displayed during the checkout process before finalising the order. We reserve the right to modify shipping rates and charges at any time, but any changes will not affect orders placed prior to the modification.
5. Tracking Information
For eligible shipments, we will provide tracking information to customers via email. Customers can use this information to track the status and progress of their deliveries. Please note that tracking availability may vary depending on the carrier and the selected delivery method.
6. Delivery Notifications
To keep customers informed about their deliveries, we may send an email regarding the order status, including confirmation of dispatch, estimated delivery dates, and any relevant updates or changes. Customers are responsible for providing accurate and up-to-date contact information to ensure successful delivery notifications.
7. Delivery Address and Instructions
During the checkout process, customers should provide their accurate and complete delivery address. It is the customer's responsibility to ensure the address provided is correct and accessible for delivery. If any special delivery instructions are necessary, customers should include them during the checkout process or contact our customer support team as soon as possible.
8. Failed Deliveries and Re-Delivery Attempts
In the event of a failed delivery attempt due to an incorrect or inaccessible address, the customer will be responsible for any additional delivery charges incurred for re-delivery. It is important to ensure that someone is available at the delivery address to receive the package during the estimated delivery timeframe.
9. Unforeseen Circumstances and Delays
While we strive to meet the estimated delivery timeframes, please note that delivery dates are not guaranteed and may be affected by factors beyond our control, such as unforeseen weather conditions orlogistical issues. We will make every effort to communicate any known delays or issues to customers and provide updates as necessary.
10. Contact Information
If you have any questions or need further assistance regarding our delivery information, please contact our customer support team at info@dermovert.co.za. We are here to assist you and provide any necessary clarification or assistance.
