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Privacy and Data Protection Policy

1. Introduction

Dermovert ("the Store") is committed to protecting the privacy and personal information of its customers. This Data Protection Policy outlines our practices for collecting, using, disclosing, and protecting personal information in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa. This Privacyand Data Protection Policy explains how we collect, use, disclose, and protect your personal information when you use our Store. By accessing or using our Store, you consent to the practices described in this Privacy and Data Protection Policy.


2. Information We Collect

We may collect personal information from you when you visit our Store, register an account, place an order, subscribe to our newsletter, or interact with our website. The types of personal information we may collect include:

- Contact information (such as name, email address, phone number, and shipping address)

- Billing information (such as credit card details or payment preferences)

- Account login credentials

- Order history and preferences

- Communication preferences

- Demographic information

- Other information you provide to us voluntarily


3. Use of Personal Information

We may use your personal information for various purposes, including:

- Processing and fulfilling orders

- Communicating with you about your orders, products, or services

- Providing customer support and resolving issues

- Sending newsletters or promotional materials, with your consent

- Analysing and improving our Store, products, and services

- Customizing your experience on our Store

- Complying with legal obligations


4. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

- Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as payment processing, shipping, or data analysis. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated to protect your information.

- Legal Compliance: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., government agencies, law enforcement).

- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third party as part of the transaction.

- Consent: We may disclose personal information to third parties with your consent.


5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.


6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy and Data Protection Policy unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely dispose of it in accordance with our data retention and destruction practices.


7. Your Rights

You have certain rights regarding your personal information, subject to applicable laws. These rights may include the right to access, update, or delete your personal information, restrict or object to its processing, and request data portability. If you wish to exercise any of these rights or have any questions or concerns about your personal information, please contact us using the contact information provided in this Privacy and Data Protection Policy.


8. Children's Privacy

Our Store is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our systems.


9. Third-Party Links

Our Store may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to review the Privacy and Data Protection policies of those third parties to understand how they collect, use, and disclose your personal information.


10. International Data Transfers

Our Store is operated and managed on servers located in South Africa. If you are accessing our Store from outside South Africa or if your personal information is transferred to servers located outside your country, please note that we may transfer your personal information to South Africa or other countries that may have different data protection laws than your country. By using our Store and providing your personal information, you consent to the transfer of your personal information to South Africa or other countries.


11. Changes to this Privacy and Data Protection Policy

We reserve the right to modify or update this Privacy and Data Protection Policy at any time. Any changes will be effective upon posting the updated Privacy and Data Protection Policy on our Store. We encourage you to review this Privacy and Data Protection Policy periodically to stay informed about how we collect, use, and protect your personal information.


12. Contact Us

If you have any questions or concerns about this Privacy and Data Protection Policy or our privacy practices, please contact us at We will endeavour to respond to your inquiries in a timely manner.

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