1. Eligibility for Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return the product subject to the following conditions:

- The product must be in its original condition, unused, and undamaged.

- The return request must be initiated within 7 business days of receiving the product.

- The product must be accompanied by the order number and delivery page received upon delivery.

2. Return Process

To initiate a return, please follow these steps:

- Contact our customer support team at info@dermovert.co.za to notify us of your intention to return the product.

- Provide the order number, product details, and reason for the return.

- Our customer support team will guide you through the return process, including providing the necessary instructions and any required return authorization.

3. Return Shipping

Customers are responsible for the shipping costs associated with returning the product unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product. We are not responsible for lost or damaged return shipments.

4. Inspection and Refunds

Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1. If the product is deemed eligible for a refund, we will process the refund within 15 business days to the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for any shipping costs, restocking fees, or applicable charges as outlined in this policy.

5. Exchanges

If you wish to exchange a product for a different size or variant, please follow the return process mentioned above in Section 4 and Section 1 and indicate your preference for an exchange. Subject to availability, we will process the exchange as per your request. If the desired product is not available, we will provide a refund or offer an alternative solution.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including covering the return shipping costs provided this is reported within a six month period as governed by the Consumer Protection Act.

7. Store Credit

In some cases, we may offer store credit as an alternative to a refund. Store credit can be used towards future purchases on our website and is subject to the terms and conditions specified at the time of issuance.

8. Contact Information

If you have any questions or need further assistance regarding our returns policy, please contact our customer support team at info@dermovert.co.za. We are here to assist you and provide any necessary clarification or assistance.