1. Shipping Methods and Carriers
We offer shipping services within South Africa using reliable and trusted carriers. The available shipping methods may include standard delivery, express delivery, and any other options deemed appropriate by our store. The carrier selected may vary based on factors such as destination, package and weight.
2. Shipping Zones and Rates
Our e-commerce store offers shipping to addresses within the Republic of South Africa. Shipping rates are calculated based on the destination, package weight, and the chosen shipping method. The applicable shipping rates will be clearly displayed during the checkout process before finalizing the order. We reserve the right to modify shipping rates at any time, but any changes will not affect orders placed prior to the modification.
3. Order Processing Time
We strive to process and ship orders promptly. Orders are typically processed within 24 hours after receiving payment confirmation. Please note that the processing time may be subject to change during peak seasons or due to unforeseen circumstances. We will make every effort to notify customers of any potential delays.
4. Estimated Delivery Time
The estimated delivery time depends on the shipping method selected and the destination. While we aim to provide accurate delivery estimates, please note that they are not guaranteed and may be affected by factors beyond our control, such as unforeseen logistical issues. We will provide tracking information to track the progress of the shipment whenever possible.
5. Tracking Information
For eligible shipments, we will provide tracking information to customers via email. Customers can use this information to track the status and progress of their shipments. Please note that tracking availability may vary depending on the carrier and shipping method.
6. Order Modifications and Address Changes
Once an order has been placed, modifications or changes to the shipping address may not be possible. It is the customer's responsibility to ensure the accuracy of the shipping address provided during checkout. If an address change or modification is necessary, please contact our customer support team as soon as possible. We will do our best to accommodate such requests, but we cannot guarantee changes after an order has been processed.
7. Customs, Duties, and Taxes
For international shipments or shipments crossing borders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. It is important for customers to be aware of their country's customs regulations and any associated costs. We are not responsible for any additional charges incurred due to customs clearance processes.
8. Lost or Damaged Packages
In the rare event of a lost or damaged package, please contact our customer support team immediately. We will work with the carrier to initiate an investigation and resolve the issue as efficiently as possible. Customers may be required to provide supporting documentation or cooperate with the carrier during the investigation process.
9. Returns and Exchanges
Please refer to our separate Returns and Exchanges policy for information on returning or exchanging products.
10. Contact Information
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@dermovert.co.za. We are here to assist you and provide any necessary clarification or assistance.
